Emotional intelligence is the ability to be aware of and effectively manage emotions and relationships, both in the workplace and in your personal life. To be an effective administrative professional, team leader or supervisor you must acquire and maintain a solid understanding of your emotional state and how it influences your reactions to conflict. As well you need to learn how to interact, communicate and collaborate successfully with all types of people.

At this intensive live virtual seminar, you will gain an honest awareness of yourself and how your behaviour impacts others.

KEY BENEFITS

• Understand the four dimensions of EQ and how to apply these in your professional and personal relationships
• Develop the ability to control your impulses and upsetting emotions and better adapt to difficult people and situations
• Leverage emotional intelligence to position yourself for personal, team and organizational success
• Discover the Behavioural Styles techniques for communicating more effectively with different and sometimes difficult people
• Understand your unique behavioural style and why you act the way you do
• Come to identify the four basic types – Commander, Dreamer, Thinker and Supporter, and how to deal successfully with each
• Behavioural-based peer conflicts: How to defuse them before they affect the entire team
• Understand the connection between emotions and stress, in the workplace
• “Read” others and adjust your communication appropriately
• Master the underlying abilities that make stellar administrative professionals
• Improve overall well-being with less stress, enhanced empathy, and effective conflict resolution
• Increase your ability to understand how to react or behave in EVERY social interaction
• Stand out from the crowd and cultivate greater satisfaction – at work and in your personal life