Emotional intelligence is the ability to be aware of and effectively manage emotions and relationships, both in the workplace and in your personal life. The raison d’etre of EQ is the ability to interact, communicate and collaborate successfully with all types of people. The fourth and most critical skill in emotional intelligence is the ability to manage relationships; specifically, to positively influence others to achieve organizational objectives. More than at any time in the past, the ability to influence is essential. Indeed, achieving the truly important things at work and in life requires the ability to influence. Influence skills and strategies enable you to foster collaboration and acquire the commitment of others without force or coercion even in the absence of formal authority. The failure of most courses on influence is that while they may provide some useful “tricks,” they too often provide a one-size-fits-all approach to this complex subject. At this ground-breaking seminar we recognize that before you can prescribe, you must first diagnose. It is therefore critical that you develop the ability to clearly identify the unique behavioral style of those you wish to influence. In this course, you will gain valuable insights into the nature of influence and the role behavioural style plays in building credibility with others – regardless of their level within the organiza

How You Will Benefit

• Understands the four dimensions of EQ and how to apply these in your professional and personal relationships
• Understand your behavioral style and why you act the way you do
• Come to identify the four basic types – Commander, Dreamer, Thinker and Supporter – and how to influence each
• Understand the dynamics and key steps in building rapport with others
• Convert confrontation into cooperation
• Establish and maintain trust-based relationships
• Apply the Six Major Influence Principles
• Identify different influence strategies and tactics to gain commitment, foster collaboration and overcome resistance to your ideas
• Behavioral-based peer conflicts: How to defuse them before they affect the entire team
• Influence techniques for communicating more effectively with different and sometimes difficult people
• Understand the relationship between credibility and influence
• Understanding the psychology behind the laws of influence
• Motivate others to say “YES!” the first time